(help please) TESU not taking Computer Science 306

[davewill]

Yes, enrolled, registered and taking classes through them. The policy interpretation is pretty clear. I don't believe either of us are confused by the published policy. Because the policy is ...well absolutely clear. Earn 50% through TESU OR Pay the RW fee in lieu of completing 50% via TESU OR Earn the Cert at the same time as another degree AND either Pay the RW fee or meet all residency requirements.

Undergraduate Certificate

• Undergraduate students who enroll in the University and seek to earn only a certificate must earn at least 50 percent of the credits for the certificate through TESU credit offerings, with the following exceptions:
  • a student who has not earned at least 50 percent of the credits for the certificate through TESU credit offerings may pay the residency waiver fee in order to be awarded the certificate
    
    
  • if the certificate is awarded at the same time as a TESU associate or bachelor’s degree, the 50 percent TESU credit offering requirement for the certificate does not apply, nor does the residency waiver fee for the certificate. In this case, the student must meet all residency requirements for the associate or bachelor’s degree or pay the residency fee waiver for the degree, if required by the selected enrollment plan.
    

This is from their website, but it is also clearly stated in every published catalog they have on their website as well, including and up to the current one, which I also directed them to.

If they want to apply a new policy that is fine, but it should be published. And the point of locking in a catalog is to avoid these types of issues, or so I thought. What first appeared to be innocent errors became quickly clear, that for some reason they are applying new standards to individual courses even with approved providers and new/changed policies that have zero documentation that I could locate or that they would provide. And having the tickets closed without the issues being resolved was the equivalent of being hung up on by someone, which came across as completely unprofessional. But unfortunately it does leaves questions completely unanswered.

In your shoes, I'd officially appeal to the registrar/dean. Both the microbiology course (you took it in good faith, from a partner, and after due diligence on your part) and the cert residency requirement. It might help. Do them separately. It's been done here a couple of times when TESU has erroneously applied policies or tried to apply new ones to existing students. If nothing else, you'll have a final answer.