What is UMPI's major malfunction?

[Jennr2z]

It is unfortunate they missed the deadline for your wife. I hope she'll find success at Excelsior University. That is also an excellent choice.

For others -- With UMPI you need to be communicative. Make sure you speak to actual staff (and not enrollment specialists). Any issues reach out to Jessica. If that has issues, reach out to the Dean.

I agree, this is an unfortunate and not common situation. I ended up at UMPI because I had this experience that the OP describes at Excelsior. I was never able to connect with a human advisor and all of my scheduled appts with them went ignored. Excelsior is fast on transcript review but as far as getting any answers after that good luck.