08-31-2022, 11:26 AM
If you call TESU, ask, as soon as you get through, if you have actually reached TESU, or their less-than-worthless third-party call center. A lot of TESU calls end up at the third party call center, and they don't identify themselves unless you very directly ask.
In my experience, the call center folks are unfailingly nice and try to be helpful, but the advice and information they give, unless it is for the simplest of problems, is nearly 100% wrong. And if there is anything they have to do, all they can do is send an email to the actual TEU people to fix it. So the whole thing is pretty much pointless and I do not, for the life of me, understand what purpose the third party call center serves. The same is true, though even worse, with their chat service.
In my experience, the call center folks are unfailingly nice and try to be helpful, but the advice and information they give, unless it is for the simplest of problems, is nearly 100% wrong. And if there is anything they have to do, all they can do is send an email to the actual TEU people to fix it. So the whole thing is pretty much pointless and I do not, for the life of me, understand what purpose the third party call center serves. The same is true, though even worse, with their chat service.
![[-]](https://www.degreeforum.net/mybb/images/collapse.png)
