Civilian DSST?

[alymcmurray]

I was scheduled at a national testing center for a DSST exam at 11am today. The proctor emailed and received information back in January on how to launch the test and allow me to pay for it. However this information did not help and we have been working on it for 3 hours with no help from Prometeic. Anyone else had this experience? Anyone know what to do? She has some browser downloaded - but it requires credentials she doesn't have. The guy in January told her it was her normal Prometric credentials but those didn't work. Another person said that they need a separate certification but couldn't assist her in obtaining it or instructions on how to obtain it.