ACE and your email address

[cookderosa]

I had a little hiccup with my #3 son's ACE account today. It's fixed now, but thought I'd share.

In 2011 my #1 son took many ACE courses that were put on his ACE transcript. He didn't have an email address, so we used mine. He graduated - fast forward.

I set up an ACE account for son #3 a few years ago. Son #3 was only in 7th grade at the time, and didn't have an email account, so I used mine. I created his own log in / account, and had no issues. He has been adding ACE courses since then without incident, until this week!

I added Medical Terminology (SL) and it came back denied because credit was already issued. Well, clearly that was a mistake, but as it turns out, when SL and ACE evaluate the credit, it's linked to an EMAIL ADDRESS, not name! So, when my #1 son took it 6 years ago under my email, it looked like it was duplicate.

ACE was awesome, walked me through changing #3's account email and resubmitting my request - but I was really suprised that they don't check anything other than email address?!? Can someone with a little more computer knowledge tell me if email addresses ever get recycled like phone numbers? I told the ACE agent that I didn't think it was a very good way to id someone- he told me email addresses are only ever used once. I'd never heard that..... Anyone else have issues with this?