Problems with Excelsior

[Risa]

Hello,

I am frustrated with Excelsior University and need some advice. I have about 90 transfer credits from Sophia, CLEP, and community college. With help from degree forum (thanks everyone!) I made a plan and decided that going to Excelsior would be the fastest way for me to get a Bachelor's degree in Liberal Arts.


I applied to Excelsior and sent my transcripts (my CLEP transcript most likely hasn't arrived yet). However, I know for a fact that my other transcripts were received as they were sent electronically through Parchment, and I got an email from Parchment stating they were received and downloaded. But, when I log in to my application, it says under both transcripts "not received yet." I emailed my admissions counselor and received no response. A couple days later, I got an email from my counselor basically saying, "Welcome to Excelsior, email me with any questions you might have." I replied with did you get my email regarding my transcripts? Its been 2 business days and I haven't gotten a reply. I called customer service as well and didn't get a clear answer. I'm concerned as the deadline to register for courses is quickly approaching. 

This process has been very discouraging. If they are this disorganized/difficult to work with before even paying any tuition, I'm not sure I'd like to continue on like this for 6 months. Is there someone higher up that could maybe help out with this? and how would I be able to contact them? Any other suggestions are welcome too.