03-26-2009, 03:13 PM
Your very welcome. Responding to your post was a welcome diversion to writing my 12 page pager that is almost due ... and quite tedious.
When I was in your position as a prospective student, and even in the beginning when I had to deal with the administrative staff, I found it very frustrating. They could definitely be more understanding of the position you are in; the "rules" dictate otherwise.
It is perfectly understandable that you want to know certain things BEFORE you give them that amount of money.
After you are student, things get much better; this is especially true when you use the ticket system. Not only do you get a fairly quick response, but it is in writing ... so you have a paper trail to reference. In addition, if you have a problem, it can be escalated, if necessary.
My take on the ticket system is that it is most likely statistically tracked. My guess is that they do not want "unsolved" tickets hanging out there to raise a red flag (that they are not getting to them in time). Occasionally, they try to "solve" the ticket without truly answering your question. If that ever happens, go in and reopen it and mark it a higher level of importance, noting that your question was not answered and this is your second attempt.
Sometimes you just have to be assertive with TESC; it is just the way it is. Always be kind to them, but remember, they are suppose to be there to serve you ... and you are paying to be there. Essentially, you are the customer and their job is to provide a service to you (for a fee, which you pay them).
Donna
When I was in your position as a prospective student, and even in the beginning when I had to deal with the administrative staff, I found it very frustrating. They could definitely be more understanding of the position you are in; the "rules" dictate otherwise.
It is perfectly understandable that you want to know certain things BEFORE you give them that amount of money.
After you are student, things get much better; this is especially true when you use the ticket system. Not only do you get a fairly quick response, but it is in writing ... so you have a paper trail to reference. In addition, if you have a problem, it can be escalated, if necessary.
My take on the ticket system is that it is most likely statistically tracked. My guess is that they do not want "unsolved" tickets hanging out there to raise a red flag (that they are not getting to them in time). Occasionally, they try to "solve" the ticket without truly answering your question. If that ever happens, go in and reopen it and mark it a higher level of importance, noting that your question was not answered and this is your second attempt.
Sometimes you just have to be assertive with TESC; it is just the way it is. Always be kind to them, but remember, they are suppose to be there to serve you ... and you are paying to be there. Essentially, you are the customer and their job is to provide a service to you (for a fee, which you pay them).
Donna
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