Metropolia University Common Problems Resolved

[sarahmac]

I have been unable to log into my metropolia account and it has been like 2 months. I think I did the passport verification and that went fine, but I still can't enter the viope course hurdle. It's like I have the opposite problem everyone else has. I sent at least 2 emails but nobody answers me. At the rate I am unable to enter the account, I guess I am going to get a 0 on the ciurse I enrolled in.

First of all, you need to make a separate account in Viope in order to access the courses that you enrolled to. Follow this link (https://vw4.viope.com/login?org=metropolia) and then follow these instructions: Press on "Enroll on the course" and then fill in the required information (if you enrolled for several courses, select the first one you would like to enroll to in Viope just to sign up). Make sure you send an email to viopesupport@metropolia.fi and let them know that you finished the course to get it graded (follow the instructions that I included in my attachment from this thread).


Next, if you haven't gotten your login credentials yet, you may want to contact virve.prami@metropolia.fi in order to get them and tell her that you already verified your identity. You may get a secure message to either verify it again or you will get your login information. I remember that I went to this website to get my password reset to use my account for the first time: http://activation.metropolia.fi/

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Also, I have something else to say.

First, I think I should clarify something as I think I might've explained it a little poorly. Basically, you don't get a HAKA login when you enroll to courses with Metropolia using the method to verify your identity later with the passport or with a driver's license like I did. You only get an account that can be used exclusively for Metropolia's services. I found this out when I tried to enroll for more courses with the HAKA method and when trying to log in with HAKA to Metropolia's Moodle services; it didn't let me at all. The email that I received saying that I didn't have a saved Finnish personal ID number in the student registry explains why. I had to use the Metropolia login for Moodle and had to use the option to verify my identity later and transfer the courses from the new to the old account in order to enroll for the courses.

Second, I think it's not important for most people, but if you want to use your Metropolia email account located at mail.metropolia.fi, you need to either be in Finland or use a VPN set to Finland. I tried using it without a VPN and in other virtual locations and it didn't let me access the mail.metropolia.fi page.

Just a small clarification - HAKA is for logging into other universities. You cannot log in via HAKA at XAMK if the credentials are provided by XAMK. You cannot login via HAKA at Metropolia if the credentials are provided by Metropolia. You have to use the universities own login. HAKA is strictly for credit logging at institutions other than your own "home" one, that is the whole point of the HAKA network. So it is unsurprising that you were not able to do this at Metropolia - this is not a glitch.

I am surprised you couldn't log in via HAKA at Metropolia using XAMK credentials though. Worked fine for me, and I don't have a Finnish ID. Also at U Helsinki.