THE CATS OUT OF THE BAG - UMASS GLOBAL ( RANT)

[jb0433]

Most of us have been wondering how this institution works, and I can tell you that it has been the worst thing I have ever seen in the history of distance learning. It's almost impossible to get in touch with someone who can help you right away without being put on hold for 30 minutes, sent to the wrong department, or waiting 2–3 days for an email with a valid answer. When it comes to what was sent and what was received, application updates and transcript status are completely wrong. I heard from someone who said they got a transcript that I never sent. According to the success coach/enrollment counselor I was working with, a curriculum evaluation takes 7 to 10 business days to finish. On this forum, there are people who can evaluate a curriculum in less than 30 minutes. To be fair, I know that the school has a lot of students, but I don't know what kind of workflow system is in place for a curriculum evaluation to take 7 to 10 business days. Also, the application process took 7–10 business days and evaluating a new curriculum took the same amount of time. HOLD ON, THERE'S MORE!!! It takes 7 to 10 business days to package up financial aid. And let me remind everyone that when I apply to schools, I already know what they need because I sent everything in on the same day and process my financial aid a month before I start school. NO EXCUSE. When I finally got to talk to my enrollment/coach, they had no idea where my information was or they had to dig through their email to find the UPDATES I sent them after two weeks. If the Admission process is this horrendous imagine with the grading process will be like. I'm lucky that I've already applied to several graduate programs, like WGU. In 5 business days, they updated all of my information, got my transcripts, did a curriculum evaluation, set up my degree plan, and put together the paperwork for my financial aid. WGU HERE WE COME!!!!