Is this the new norm for Sophia? Is it dead?

[ctcarl]

What has happened to Sophia?

A little history of the situation:
I registered for some free classes earlier in the summer.  I was most of the way through the first 30 days of my classes, then I had 2 major family issues that derailed and depressed me.  While I was away dealing my family, which took a huge amount of work, I could not log in to Sophia because they live in a remote area with no Internet access.

Briefly while I was home one weekend, I requested an extension.  That was granted with no problems, but my family situations became much worse, unexpectedly and I found myself back in no-where-ville with no Internet connection.  Please don't tell me how I could have taken care of the situation because there was no time for phone calls or going to a town over an hour away to get Internet access.  

My second 30 days was about to expire and I requested another extension explaining the above situation.  Last week, they granted 15 day extension and no further extensions.  At that time, I had no time to argue or ask for an escalation.

Several times today, I've tried to chat.  The CHAT link on Sophia.org is going to Livechat at this link https://www.livechat.com/, rather than being answered by a Sophia rep.  Livechat says I can have 14-days free.  This usually means they want my credit card info before they will let me have one conversation. They're not getting my credit card info because I've been through this type of scam before and it isn't happening again.

Is anyone experiencing these problems?  Is this the death of Sophia.org?  If so, my daughter and I need to switch to SL or SDC asap!  

I personally experienced no significant problems with Sophia, other than delayed Touchstone grading and email responses.  I had no problems at all with course delivery or telephone or chat based support.

I presume your second question is meant to be a dramatic and rhetorical one.  If it isn't, then I would say that, no, the narrative you've related is not likely to represent "the death of Sophia.org".  If I had to guess, I would say that some of the issues folks have related regarding Sophia as of late are related to the fact that they have been giving away their courses for free for months and their resources are stretched thin as a result.

While you certainly should feel free to switch to SL or SDC, I would suggest that any perceived improvement in customer service you might experience in doing so will evaporate in one week when the current Sophia free promotion expires and some semblance of normality returns.