Google IT support from Coursera qualify ACE credit

[alab21]

I completed the Google IT Support Professional Certificate in 6 days, working about 10 -11 solid hours a day (12-13 hours a day if you include meals, restroom breaks, and minor distractions), and playing all of the videos at 1.25 to 1.5  speed.  One the seventh day I verified my account with my ID, submitted the course to ACE, and canceled my subscription.  ACE added the course to my transcript within two days.  I plan to send my ACE transcript to TESU soon.

History:  I have done all the free cybersecurity courses, CS101 on Saylor, taken the Information Systems CLEP, and completed 4 CS/IT courses on Study.com, including Systems Administration and Operating Systems.  I have no work experience.

Setup:  These courses reminded me of Study.com with the short videos and dispersed quizzes.  The 5 courses are organized into 6 weeks each, with a graded lab/exercise and a graded quiz at the end of each week.  Each week is divided into sections by topic, and each topic section has a series of short videos, 2-15 minutes long, often followed by supplemental reading.  The readings are optional, as far as I can tell.  Participation on the forums is also optional, and I didn't even visit them. The topic sections have 'ungraded quizzes' to help you see how you are doing.  A passing grade on each quiz or lab is 80%.  The graded quizzes of each week include questions on material from previous weeks.  There is no proctored final exam. 

Course 1
Technical Support Fundamentals
- This course was pretty basic and took me one day.  A good introduction course that prepares you for the upcoming courses and teaches the basics of customer service skills.


Course 2
The Bits and Bytes of Computer Networking
- This course was hard for me and took over one day.  It goes into depth about the architecture of networks and how data is transmitted.


Course 3
Operating Systems and You: Becoming a Power User
 - This course is also hard and it took one day for the first half of the course.  They teach and test you on how to use the CLI (command line interface) on both Windows and Linux, as well as how to navigate the Windows GUI and a great overview on Operations Systems in general.  For the first half of the course I had two computers up, one Windows and one Linux, and followed along with the videos, typing in the commands.  For the second half of the course I just watched.  This course is much more practical and hands-on than Operating Systems at Study.com.


Course 4
System Administration and IT Infrastructure Services
- Completed in one day.  It goes more into depth in the practical aspects of System Administration than Study.com's System Administration course.


Course 5
IT Security: Defense against the digital dark arts
 - Should be pretty easy if you just completed the free TEEX cybersecurity courses.  I had, so I did this course and the second half of Operating Systems on the same day.



Thoughts:  I found this certificate very interesting.  As I was going through, I downloaded each of the videos using the provided links.  I shall definitely go through and watch some of the videos again.  These courses are much more practical and teach concepts more directly related to what an IT person would actually be doing than any other course I've taken yet. 


Recommendations:  You should probably verify your account before the last day, because although my ID was approved within an hour, the page said it might take 24 hours.  Also, if you know the material, skip straight to the quizzes.  You have 3 tries every 24 hours on the quizzes and lab/activities to get 80%.

Thank you for the in depth review! Very helpful!


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