COSC bad rep? TESU shooting self in foot?

[White_Walker]

I've not noticed that COSC has a bad reputation on this board, quite the contrary (and I've been on here since 2011, maybe earlier).  The popularity of the Big 3 changes at times (when I first started here, I think EC was the most "popular" of them), but it has more to do with things like ease of completing degree requirements and cost, and almost nothing to do with whether it's a "good" school or not.

Right now, TESU is the most expensive of the Big 3, but it's saved by a couple of things: 1) they require fewer UL credits than the others; 2) their BSBA is ACBSP-Accredited; and 3) their degree requirements for most degrees are more clearly laid out than the others.

Cost is an issue though, and I do think that they may end up losing a lot of our business (forum students) due to that at some point.  But as far as shooting themselves in the foot, I think they're more apt to do so with their terrible customer service.  Costs will go up and down at all of the schools pretty regularly, degree requirements can change.  But customer service is not something they can overcome in the long run (IMHO).  

There is nothing wrong with COSC at all (or EC), it's just harder to figure out the requirements so fewer people use them.  Since we know so much about TESU at this point, it's much easier to plan a degree at TESU.  This doesn't mean that it couldn't change though, and that people will start using COSC more (I'm leaning toward COSC for my own child in the future).

What makes it so difficult to figure out a degree plan for COSC? By the way, is TESU's customer service really that awful?