06-30-2018, 08:15 AM
I think it's pretty messed up that shmoop had nothing on their website about the proctoring and fee up until they implemented it.
As of yesterday morning, their site still advertised as the $88 a month for the college plan. All you had to do was score 70% on unit test and final. That's all. That's exactly what the website said. Then at some point yesterday they started the proctoring thing.
So someone who signed up as late as yesterday went in thinking that they could try and knock out as many credits as they can for $88. Even if they just wanted to take 4 courses they are now having to pay more than double the price they were told.
The right thing for Shmoop to do is either make all current subscriptions where the proctored final is optional or explain to everyone and offer a pro-rated refund.
Giving no warning whatsoever is shady business practices.
As of yesterday morning, their site still advertised as the $88 a month for the college plan. All you had to do was score 70% on unit test and final. That's all. That's exactly what the website said. Then at some point yesterday they started the proctoring thing.
So someone who signed up as late as yesterday went in thinking that they could try and knock out as many credits as they can for $88. Even if they just wanted to take 4 courses they are now having to pay more than double the price they were told.
The right thing for Shmoop to do is either make all current subscriptions where the proctored final is optional or explain to everyone and offer a pro-rated refund.
Giving no warning whatsoever is shady business practices.
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