04-03-2018, 03:01 PM
This is one of my pet peeves with Sophia. They have all of these little purchasing portals that create restrictions on your user capabilities based on where you entered. I remember when they FIRST offered a free course (my son selected Introduction to Business, but there were several to choose from) and completed that course 4/2015. Fast forward, they launched their 1 credit freebie Teams course in 2017, and my son couldn't get it - no matter what we did, that course wasn't showing up. I created an account for son #2 and there it was. We turned to tech support, asking why son #1 couldn't register while son #2 could. Turns out they had to "clear out" his account from his first class and they created a new account for him (same user/pw) in order for him to get the freebie second class. (internal cookies? Not sure the techy term) Thankfully, we save everything in ACE immediately, but very annoying. When Sophia offered up their newest freebie (Conflict) both were able to register, but I am not in the least surprised that you have restrictions based on your portal there.