A word of warning about test-out degrees.

[cinderly]

Janus, you've received some good advice in this thread.

My question is: how are you marketing yourself? You've got technical experience and customer service experience. Both of those fields tend to have skills that can transfer to other fields - if you write them right.

Also keep in mind that your cover letter is not just a formality or an introduction (although it serves that purpose, too.) A cover letter is also a writing sample and, even in jobs that don't require a lot of writing, a well-written letter will get second looks in ways that adequate or poorly-written letters won't. I never tossed resumes in the trash when I screened* for open positions, but I also didn't put the one-paragraph cover letter folks at the top of the further consideration stack.

(*I am no longer doing HR stuff - or in business at all, so my information is no more current than 2009.)