07-14-2023, 04:19 AM
Greetings,
I consider it my duty to share my real experience with SSBM, aiming to help future applicants make informed enrollment decisions. In 2022, I enrolled in the MBA program at the Geneva campus. Regrettably, due to the war in Ukraine, a travel ban from Ukraine on males was instituted. My admission process, contract signing, and the initial tuition payment were completed prior to this ban. Naturally, force majeure circumstances occurred, preventing me from coming to study in Geneva, and of course, I warned SSBM about this situation in advance.
Subsequently, I approached SSBM with the request for a refund for the education that, in my case, hadn't even begun. This stage left me very disappointed with SSBM's approach. While according to the contract SSBM may refund in my case, SSBM consistently found varied reasons to deny me, often failing to provide any substantial argumentation and neglecting to respond to my emails and reminders for weeks on end. The responses I received lacked any supporting rationale. The responses were without any argumentation, and it seemed like nobody was seriously addressing my questions; they were just responding in any way to get rid of me.
It's worth noting that I sent multiple appeals directly to the dean of the Geneva campus. Sadly, I received NO RESPONSE TO ANY OF MY EMAILS. All of this says a lot about the level of the business school, its approach to students, and from this experience, you can draw conclusions about what to expect during the study.
I didn't expect sympathy from SSBM representatives, but I did anticipate a professional approach and at least an attempt to resolve this issue considering the real circumstances that had arisen. Taking into account the level of communication, ignorance, and complete unwillingness to consider my case in essence and find a solution – I was simply disappointed and frankly shocked by such an approach. A respectable business school would not allow such conduct. The cost of the issue – 875 EUR, which the business school values more than its own reputation. To clarify – the business school decided to retain this fee for a service that was never provided.
My tuition was never refunded. Eventually, I ceased all communication with SSBM. The sole benefit I see in this situation is the opportunity to communicate this experience to prospective students.
I consider it my duty to share my real experience with SSBM, aiming to help future applicants make informed enrollment decisions. In 2022, I enrolled in the MBA program at the Geneva campus. Regrettably, due to the war in Ukraine, a travel ban from Ukraine on males was instituted. My admission process, contract signing, and the initial tuition payment were completed prior to this ban. Naturally, force majeure circumstances occurred, preventing me from coming to study in Geneva, and of course, I warned SSBM about this situation in advance.
Subsequently, I approached SSBM with the request for a refund for the education that, in my case, hadn't even begun. This stage left me very disappointed with SSBM's approach. While according to the contract SSBM may refund in my case, SSBM consistently found varied reasons to deny me, often failing to provide any substantial argumentation and neglecting to respond to my emails and reminders for weeks on end. The responses I received lacked any supporting rationale. The responses were without any argumentation, and it seemed like nobody was seriously addressing my questions; they were just responding in any way to get rid of me.
It's worth noting that I sent multiple appeals directly to the dean of the Geneva campus. Sadly, I received NO RESPONSE TO ANY OF MY EMAILS. All of this says a lot about the level of the business school, its approach to students, and from this experience, you can draw conclusions about what to expect during the study.
I didn't expect sympathy from SSBM representatives, but I did anticipate a professional approach and at least an attempt to resolve this issue considering the real circumstances that had arisen. Taking into account the level of communication, ignorance, and complete unwillingness to consider my case in essence and find a solution – I was simply disappointed and frankly shocked by such an approach. A respectable business school would not allow such conduct. The cost of the issue – 875 EUR, which the business school values more than its own reputation. To clarify – the business school decided to retain this fee for a service that was never provided.
My tuition was never refunded. Eventually, I ceased all communication with SSBM. The sole benefit I see in this situation is the opportunity to communicate this experience to prospective students.
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