TESU and DSST transcript question

[Oulton1]

Although it's not particularly relevant to your situation, I just had a weird experience sending some DSST score reports to TESU.

In June 2021, I took several DSST exams at a local technical college. Two reports from early June arrived at TESU in about a month, but the three from late June had an issue. I continued to check OSS regularly, but they didn't appear in the list. Upon reaching the eight week mark in August, I emailed the TESU registrar. They quickly responded, stating that the score reports in question were never received. Then, I called Prometric/DSST at the 1.877.471.9860 number from getcollegecredit.com. After navigating through a complex phone menu, I was soon talking with a friendly representative. Upon hearing my story, she quickly verified my information in their computer system and told me to wait a minute. Apparently, a huge batch of greatly delayed score reports from my testing date suddenly appeared at their office the morning I called. The representative was unsure of the cause, simply stating that there was an unknown processing issue. While still on the phone with me, she wheeled over to the pile and began flipping through it. She found my exam records, confirmed that the details and school code were correct, and set them aside for mailing. Two weeks later, TESU finally received the documents.  

Have you tried calling Prometric/DSST at 1.877.471.9860 about your issue? From my experience, I know that they have occasional processing problems with their records system. Maybe something was lost or delayed along the line. The rep I spoke with was quite helpful.

Thank you for replying. I do appreciate it. I haven’t tried calling but I did email Parchment. I ended up purchasing another transcript and sending it to TESU. (Side question... how long should it take for a transcript to show up on your TESU account?) 

Parchment informed me that they would reimburse me for the first transcript as “a one time complementary offer” if I purchased another one to be sent to TESU. It was stressed as a one time event. Apparently, their records indicated that it was delivered and downloaded by someone at TESU.

TESU informed me that they never received it.

Now that I’ve sent a new transcript -I’m worried. It was sent electronically and Parchment informed me that TESU received it- Tuesday. It still hasn’t showed up on my student account.

What can I do if this one is lost as well? 

There needs to be some way for a student to solve this besides continuing to purchase transcripts UNTIL one eventually shows up on their record.


I have contacted TESU on Tuesday but there is still no response.

I wish there was a middle step available ... some way to know who downloaded the transcript at TESU after parchment sends it. 

I have decided I will not be taking another DSST exam  (even though I planned on it) because it is too difficult to get the transcript on my record.  ? Thanks for reading this.