ProctorU

[ctcarl]

Many good points have already been made in this thread.

I'll just add that I had a few technical glitches, and I too would suggest that you give yourself plenty of time to get up and running for the exam in case you have to do any troubleshooting.

The other big problem I had with ProctorFU relates to their premium fees; "Take it Soon", which you are supposed to be charged when you schedule an exam appointment that is more than two hours but less than 72 hours away, and "Take it Now", for appointments scheduled for less than two hours away.

I can't speak for anyone else, but when I complete a course, I want to take the exam as soon as possible.  It doesn't have to be within an hour or two, but I would usually schedule for three or four hours, or sometimes the next day.  Each and every time, ProctorFU would charge me the higher "Take it Now" fee, even though in every case it should have been "Take it Soon".  Each and every time, when I would put in a support request, the reps would say exactly the same thing, "You may avoid premium fees by scheduling your exam more than 72 hours in advance".  Every rep would completely ignore the fact that they were improperly charging the higher fees.

What I found most upsetting was that they were clearly capitalizing on the surge in online testing due to COVID, and I'm sure that most students just shrugged and paid it (or their parents did, and were none the wiser).  I suspect they made a fortune on that scam, and it seemed to me that they simply instructed their staff to not acknowledge what was happening, and instead just parrot the same line, "You may avoid premium fees by scheduling your exam more than 72 hours in advance".