ProctorU

[TwinMom]

Mine are preparing for a Coopersmith final and I've read here about issues with ProctorU. I talked with a friend recently that has taken 5 tests with PU in the past few months.  He has had terrible issues every single time.  Multiple disconnections and phone transfers which made him have to start over again every time. Once it took 2 hours to get it all set up.  If that happens to us we will all be in tears. We have used RPNow multiple times on my personal laptop with no real issues.

I contacted Coopersmith and they said it's ProctorU only as an option.

So my questions are:

1) for those of you that had problems, was there any conclusion as to what the problem was and how to correct it?
2) for those of you that had minimal/no problems, why do you think that was?
3) would it be worth it to buy a new basic laptop with nothing on it for these tests-do you think that would avoid any issues?

Thanks!