09-07-2020, 11:49 AM
Wow. There's a lot of responses to my posts. I don't want to get into a huge online arguement, so I'll try to summarize all my responses below.
1. First of all, it seems like the large majority of people have had positive experiences with coopersmith. I'm glad to hear that, as it seems like my experiences are an anomaly and this provider works well for the majority of users.
2. All of my emails were with a single individual, the person who emailed me to contact them if I had any questions when I signed up for the course. Since one of the replies mentioned that one person is out on maternity leave and this person has a female name, I'm going to assume that's the same person. Frankly I didn't spend any time looking for additional contact resources since I never received any notice that this person was no longer available
3. Like many families, there are multiple people using computers and it looks like another family member was signed in when I posted a reply. Nothing devious, just had the wrong person signed in (they only use the account for instantcert).
4. I'm sorry that I don't seem to have replied to messages fast enough, but I don't use this forum that often. I posted a review expressing my frustrations with difficult communications that I have never had with any other provider. I don't have any opinion about coopersmith because I've never dealt with them before. The prices were fine in relation to all the other colleges and providers I've taken courses from in the past. I don't have any ax to grind, especially since it seems like most people have have good reviews to post.
5. And finally, for Mr. Haas, I appreciate you taking the time to reply to my posts on here and I wish I had dealt with you from the beginning. All the other posts from other users about working with you have been positive and it seems you do a great job. That said, I wrote a review about my personal experiences, and my message reflects what I experienced. I have no need for you to track down my transcript since I just spent the weekend taking the course on study.com instead when I did not receive any replies to emails.
1. First of all, it seems like the large majority of people have had positive experiences with coopersmith. I'm glad to hear that, as it seems like my experiences are an anomaly and this provider works well for the majority of users.
2. All of my emails were with a single individual, the person who emailed me to contact them if I had any questions when I signed up for the course. Since one of the replies mentioned that one person is out on maternity leave and this person has a female name, I'm going to assume that's the same person. Frankly I didn't spend any time looking for additional contact resources since I never received any notice that this person was no longer available
3. Like many families, there are multiple people using computers and it looks like another family member was signed in when I posted a reply. Nothing devious, just had the wrong person signed in (they only use the account for instantcert).
4. I'm sorry that I don't seem to have replied to messages fast enough, but I don't use this forum that often. I posted a review expressing my frustrations with difficult communications that I have never had with any other provider. I don't have any opinion about coopersmith because I've never dealt with them before. The prices were fine in relation to all the other colleges and providers I've taken courses from in the past. I don't have any ax to grind, especially since it seems like most people have have good reviews to post.
5. And finally, for Mr. Haas, I appreciate you taking the time to reply to my posts on here and I wish I had dealt with you from the beginning. All the other posts from other users about working with you have been positive and it seems you do a great job. That said, I wrote a review about my personal experiences, and my message reflects what I experienced. I have no need for you to track down my transcript since I just spent the weekend taking the course on study.com instead when I did not receive any replies to emails.
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