Coopersmith Experience

[CableGuy98]

So i took a course with coopersmith recently.  The material itself wasnt so bad, but the terrible customer service has convinced me not to ever go back to them.  Ive sent multiple emails to them over the last month trying to find out about my transcript.  At first they just replied with dismissive and condescending notes that it would happen automatically but now they have simply stopped replying.   Be careful using this provider if you are on a deadline

Hey, uh.. not trying to defend Coopersmith, but you do realize their sole purpose is not to drop everything else and service your immediate needs at the drop of a dime??? I totally get urgency and trying to get transcripts before semesters begin  so you can place into a class or graduate early etc. that said, you and the rest of the College/University world have been learning online since March and I'm sure Coopersmith along with other online providers are getting flooded with requests to drop what theyre doing and send out student xy's transcript because it's urgent... not to mention, Cooopersmith like many other providers are likely working with reduced staffing as well because... we're in a PANDEMIC... just saying- after a month of obnoxious emails, I would probably stop responding to you too.. especially since they already told you it would happen automatically (sigh) WooSah my friend, you passed the course- if you haven't heard anything by October, then start barking up the Coopersmith tree again...