BA in CS vs. BALS w/ CS Concentration

[sanantone]

@sanatone while I agree with you on the psychology, part the OP's job isn't designing UIs or UXs (which along with HCI a degree is not necessary AT ALL), I had such a role already, its all about knowing your way around the CMS and giving instructions and a lot of listening (and patience!) She'll be communicating with customers so comm isnt bad at all.

Also TESU dosent have a degree in HCI or UI or UX design. Based on the choices she has Comm isn't too bad. But psychology will be a better fit.

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@davewill you are on point! I was thinking the exact same thing.

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@CarpeDiem8 Communications is your best choice and as a second choice psychology

We agree that the job doesn't need a degree at all, so any degree would be overkill. Communications is fine for checking the box, but it's not really relevant to the job (I've had several call center jobs). Communications degrees are intended to train professional communicators such as public relations specialists and technical writers rather than people working in a call or chat center. The knowledge you may need may differ between each call center job. For example, you don't need any particular degree to work as a claims adjuster, but having a degree with a concentration in insurance and risk management could be helpful. People who take abuse reports over the phone are desired to have behavioral science degrees because they're dealing with people who have disabilities and those who are traumatized. If you're working an abuse hotline, you'll want to study psychology. If I were doing tech support, I would want to know what I'm talking about.