06-01-2017, 07:15 PM
Study.com Wrote:I'm sorry this is happening! If the only issue is taking a picture of your ID, you can email a photo to support@study.com. If that doesn't work or you're having other issues, please email or call us at 650-295-0555.
Thank you study.com. I did call and I was told to go ahead and take the test anyway, that sometimes the video part doesn't show on the students end, but it will show up for the proctor. I finished and I did great, I sure hope that score sticks. Thank you for your help.