Study.com a serious disappointment

[gremlinbrawler]

If there was an issue with the proctoring - which I can't see why there would be as I've used the same space for proctoring with ProctorU and had no issues, then I should have been notified about it. I have received NOTHING from Study.com, about my final grade, about proctoring issues, nothing! That's why I'm so livid right now, there is absolutely NO communication on their side at all. I shouldn't have to go to my dashboard and see RETAKE on all my exams, telling me I need 70% to pass, without the final results even given to me after waiting this long.

It shouldn't have been put ON my ACE transcript, only to be taken off a week later.

Since I started, it's been nothing but inconsistent. From the changes on the dashboard confusing everyone and being left unexplained until people start hounding them, and this... I'm just overwhelmed and fed up. I've had it with e-mailing them, I want to speak directly on the phone with someone in charge at this point because this is unfair.

In another thread Study.com made a comment about how they changed the grading policy, and if I failed because of that reason then that's ALSO unacceptable because they didn't notify us! I completed my finals before this policy change obviously, so just because they took too long to grade it doesn't mean I should be penalized for something I was unaware of.

This is terrible! I would suggest that you call them directly. I have always had somewhat poor answers to my questions and response time when I send in the stupid messages but when I have called them directly I have been pretty satisfied with the customer service. It doesn't take long to get to a real person and they are pretty helpful. Good luck