12-29-2012, 06:24 PM
StraighterLine extends its sincere apologies to any students who experienced technical difficulties when we switched from Blackboard to Moodle on December 12th. As Bluk30 explains above, his wife and about 2% of our customers experienced intermittent technical difficulties for about one week after the changeover.
At this point, we believe that less than 7 students remain affected by the original glitch, and we are reaching out to each of those students to offer personalized service to ensure they have the support they need to complete their courses and exams. Partial refunds for lost time are being offered to affected students. If you were affected, please contact StraighterLine at 1.877.787.8375 or send us a note from here: Contact Us - StraighterLine.
For essay delays, an unusual volume of submissions occurred at the end of the semester causing a delay in essay returns. Essay turnaround times should be back to the normal 2-3 days in the New Year. Again, thank you for bearing with us as we add new courses, features and services to StraighterLine.
Sincerely,
Burck Smith
CEO
At this point, we believe that less than 7 students remain affected by the original glitch, and we are reaching out to each of those students to offer personalized service to ensure they have the support they need to complete their courses and exams. Partial refunds for lost time are being offered to affected students. If you were affected, please contact StraighterLine at 1.877.787.8375 or send us a note from here: Contact Us - StraighterLine.
For essay delays, an unusual volume of submissions occurred at the end of the semester causing a delay in essay returns. Essay turnaround times should be back to the normal 2-3 days in the New Year. Again, thank you for bearing with us as we add new courses, features and services to StraighterLine.
Sincerely,
Burck Smith
CEO
![[-]](https://www.degreeforum.net/mybb/images/collapse.png)