Grade doesn't make sense? SDC

[Mab81]

So, I just took Intro to Computing (bus 109) on Study. The course page says, "With this quiz grade, you will need to earn at least 56% on the proctored exam to pass this course."

I got my exam results and I scored 92%.

However, I got an email saying I failed the course:
"Thank you for being a Study.com member! Our Team of Registrars reviewed your Business 109: Intro to Computing proctored exam for ACE recommended credit taken on 03/24/2019. You scored 92 %, which brings your overall course grade below the 70% threshold required for credit eligibility. 

We encourage you to re-examine the course and review the study guide listing the lessons that you missed questions from. Your study guide will be located on your user dashboard. Hopefully, you find this resource helpful. 

You will be eligible to retake this exam on 03/27/2019, unless you have already used your two exam credits for this month."



What in the world?

[jamshid666]

So, I just took Intro to Computing (bus 109) on Study. The course page says, "With this quiz grade, you will need to earn at least 56% on the proctored exam to pass this course."

I got my exam results and I scored 92%.

However, I got an email saying I failed the course:
"Thank you for being a Study.com member! Our Team of Registrars reviewed your Business 109: Intro to Computing proctored exam for ACE recommended credit taken on 03/24/2019. You scored 92 %, which brings your overall course grade below the 70% threshold required for credit eligibility. 

We encourage you to re-examine the course and review the study guide listing the lessons that you missed questions from. Your study guide will be located on your user dashboard. Hopefully, you find this resource helpful. 

You will be eligible to retake this exam on 03/27/2019, unless you have already used your two exam credits for this month."



What in the world?

I would open a ticket with customer support, as that seems like an error to me.  The only thing I can think of that wouldn't be an error is if they invalidated the proctored exam because you didn't keep the webcam pointed correctly, had questionable items on your desk, or you closed the exam before the results could be fully uploaded to the server.

[Mab81]

Wow, their customer support is FAST. They already replied - apparently it was an error and they fixed it. Wonder how many others it happened to! I was super ticked there for an hour!

[cookderosa]

Wow, their customer support is FAST. They already replied - apparently it was an error and they fixed it. Wonder how many others it happened to! I was super ticked there for an hour!

oh man, talk about having a heart attack! Glad you got it fixed.