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+--- Thread: Sophia grading shenannigans (/Thread-Sophia-grading-shenannigans)
Sophia grading shenannigans - rachel83az - 06-12-2020
I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
RE: Sophia grading shenannigans - GizmoJack - 06-12-2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.Sounds like they got their wires crossed!
RE: Sophia grading shenannigans - ctcarl - 06-12-2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
Have you tried calling? Whenever I've called, they've been very helpful.
RE: Sophia grading shenannigans - NoStudentNoCry - 06-12-2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
I had the same problem once, and yes, that's ridiculous.
RE: Sophia grading shenannigans - rachel83az - 06-12-2020
(06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days.
RE: Sophia grading shenannigans - ROYISAGIRL - 06-12-2020
(06-12-2020, 10:20 PM)rachel83az Wrote:If you don't wanna call them, but still wanna talk to a person, use the chat function. It was easier for me given the different timezones and the people are super helpful.(06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days.
RE: Sophia grading shenannigans - ctcarl - 06-12-2020
(06-12-2020, 10:32 PM)ROYISAGIRL Wrote:(06-12-2020, 10:20 PM)rachel83az Wrote:If you don't wanna call them, but still wanna talk to a person, use the chat function. It was easier for me given the different timezones and the people are super helpful.(06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days.
Great point. Chat works well also.
RE: Sophia grading shenannigans - rachel83az - 06-12-2020
They're always offline when I check lately. I wanted to chat but the only option was to "leave a message".
RE: Sophia grading shenannigans - GizmoJack - 06-14-2020
(06-12-2020, 10:44 PM)rachel83az Wrote: They're always offline when I check lately. I wanted to chat but the only option was to "leave a message".
I get the same thing. Noon or midnight, the chat always shows offline and I have yet to receive a response from leaving a message. Could be a temporary Covid issue.
RE: Sophia grading shenannigans - NoStudentNoCry - 06-14-2020
(06-14-2020, 12:52 AM)GizmoJack Wrote: I get the same thing. Noon or midnight, the chat always shows offline and I have yet to receive a response from leaving a message. Could be a temporary Covid issue.
I have an opposite experience. Of course, the chat is not online during weekends and midnight, but is always online during standard working hours.