Wish I hadn't given Straighterline my money

[cookderosa]

SL has served my family well. I completed my degree before they started, but my sons (3 of 4) have all taken many SL courses.  My interaction with customer support has been fine, but it's their WEBSITE that is death.  Seriously, I don't know anything about computers, but it takes FOREVER to get pages to load no matter what computer we are on.

I've had the same experience up until yesterday. I started using Firefox (version 62.0 - 64bit) and SL's pages are now loading extremely fast, including login, moodle, and the dashboard. It may have something to do with Firefox's recent updates; I'm not sure. SL is still loading extremely slow for me on Google Chrome and Microsoft Edge (in case you're one of the 3 people that are using Edge. ) It might be worth a shot to try installing Firefox and see what happens.

Update Sapientes- THANK YOU!! Firefox works GREAT!!

[katelynn]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. Straighterline STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. Straighterline has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

[zzzz24]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. Straighterline STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. Straighterline has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

You are able to cancel your membership well in advance of the renewal date while continuing to have full access to course content. 
If you didn't cancel in time, then sorry I would tend to agree with them.

[Merlin]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. StraighterLine STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. StraighterLine has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

This has been their policy for a long time. As far as I know, SL never offers refunds. I have an extra course I paid for that will sit on there for a long time since I don't need it now and I cannot get it refunded. If you want a refund you'll probably have to ask your credit card company to not honor the charge. But that may open up other issues with SL, so I don't know if it is worthwhile unless you REALLY need that $99 back.

I know this doesn't help you now, but you're not alone in stuff like this happening. Many of us have gotten into the habit of canceling our SL membership right after we renew it. Accounts don't expire until the end of the payment period and that way you don't have to worry about accidental auto-renewal. Plus you can choose to leverage a subscription discount when you renew, if there is an active code you haven't used yet,

[katelynn]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. Straighterline STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. Straighterline has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

You are able to cancel your membership well in advance of the renewal date while continuing to have full access to course content. 
If you didn't cancel in time, then sorry I would tend to agree with them.

I didn't mean to like your reply, so that's a little awkward.

You don't have to agree with me. The point I'm making is that it's a simple fix. I just can't imagine having a successful business and still accepting accidental pay. If you can, that's fine for you.

[zzzz24]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. Straighterline STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. Straighterline has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

You are able to cancel your membership well in advance of the renewal date while continuing to have full access to course content. 
If you didn't cancel in time, then sorry I would tend to agree with them.

I didn't mean to like your reply, so that's a little awkward.

You don't have to agree with me. The point I'm making is that it's a simple fix. I just can't imagine having a successful business and still accepting accidental pay. If you can, that's fine for you.

They are a business and they exist to earn a profit. Failing to cancel your membership before renewal is your own fault, not theirs. 
SL certainly isn't the only business who won't refund credit card charges because of failure to cancel in time.

[katelynn]

I cannot believe this. I unknowingly canceled my membership several hours too late because I was consumed in my other responsibilities. Straighterline STRAIGHT UP told me "no," I'm not getting my money back. I asked for a reimbursement the same day it happened. I don't have an extra hundred to dollars to just give out. Straighterline has been nothing but complicated for me and I'm so tired of it. I need that money back. I worked my butt off to get all my assignments done on time because I couldn't afford another month's worth of membership.

I can't imagine being on their team and denying someone a refund for the simplest mistake. That's so greedy.

You are able to cancel your membership well in advance of the renewal date while continuing to have full access to course content. 
If you didn't cancel in time, then sorry I would tend to agree with them.

I didn't mean to like your reply, so that's a little awkward.

You don't have to agree with me. The point I'm making is that it's a simple fix. I just can't imagine having a successful business and still accepting accidental pay. If you can, that's fine for you.

They are a business and they exist to earn a profit. Failing to cancel your membership before renewal is your own fault, not theirs. 
SL certainly isn't the only business who won't refund credit card charges because of failure to cancel in time.

I never said it was their fault. I believe in being a kind person with ethics, one who offers help to people in my PMs who struggle with college-level algebra, such as yourself. If you can expect people to help you out for nothing in return, so can I.

[Merlin]

[...]
You don't have to agree with me. The point I'm making is that it's a simple fix. I just can't imagine having a successful business and still accepting accidental pay. If you can, that's fine for you.

They are a business and they exist to earn a profit. Failing to cancel your membership before renewal is your own fault, not theirs. 
SL certainly isn't the only business who won't refund credit card charges because of failure to cancel in time.

To further expand on this, many companies rely on people forgetting to cancel subscription-based services. That is one reason that these companies don't send out a reminder email or notice to let you know that your renewal period is coming up. I don't know if is part of the bottom line plan for Straighterline, but having worked in subscription-based online games, that is certainly something that we knew about and counted on for our revenue projections. In our case, we'd refund the latest subscription payment and close the account if the service wasn't used and the customer had a good reason, but not all companies will.

[katelynn]

[...]
You don't have to agree with me. The point I'm making is that it's a simple fix. I just can't imagine having a successful business and still accepting accidental pay. If you can, that's fine for you.

They are a business and they exist to earn a profit. Failing to cancel your membership before renewal is your own fault, not theirs. 
SL certainly isn't the only business who won't refund credit card charges because of failure to cancel in time.

To further expand on this, many companies rely on people forgetting to cancel subscription-based services. That is one reason that these companies don't send out a reminder email or notice to let you know that your renewal period is coming up. I don't know if is part of the bottom line plan for Straighterline, but having worked in subscription-based online games, that is certainly something that we knew about and counted on for our revenue projections. In our case, we'd refund the latest subscription payment if the service wasn't used and the customer had a good reason, but not all companies will.

That's totally understandable. Thanks Merlin. Congrats on becoming a moderator, btw 
It's really not that big of a deal, so I'm thankful that you took the time to make me feel better about it. I'm a very young business owner and it's been slow as of late. I'm naturally a super frugal person, so it makes me uncomfortable to know that money has gone to waste like that. I offer refunds if I feel that my customers have ever been troubled.

[mysonx3]

I know this doesn't help you now, but you're not alone in stuff like this happening. Many of us have gotten into the habit of canceling our SL membership right after we renew it. Accounts don't expire until the end of the payment period and that way you don't have to worry about accidental auto-renewal. Plus you can choose to leverage a subscription discount when you renew, if there is an active code you haven't used yet,

A couple quick questions about this:

A. When you cancel your SL membership, do you still get access through the end of the month like on SDC?

B. Are you saying that if you cancel you can use a renewal discount code even while you have your membership still going?