Study.com Membership Pause Question

[mysonx3]

I did the pause on my account for 3 months and it is correctly done on the billing dates, it pauses on the billing date and resumes on that date as well...

Question: How did you get in contact with Study.com and get that answered so quickly?
Did you do so by phone or email? Or did you use the Contact Us option on their webpage?

I am trying to get in contact with the Study.com group using their "contact us" option on the webpage and haven't had followed up yet... just wondering what the best method is, by email or call?

I used the contact page. But the other time I used the contact page was about three weeks ago and I still haven't heard back, so it seems to be a crapshoot.