(11-05-2018, 03:38 PM)mysonx3 Wrote: If I pause my Study.com membership, is it possible to come back before the time I set is up if I end up finishing my other classes faster than expected? E.g. if I pause for three months and then want to come back two months from now, would I be able to?

Also, if I pause my membership, do I lose the days remaining on my current month or do they just start the timer on those last few days when my membership is unpaused? To be specific, my first month doesn't end until the 9th (new billing month starts on the 10th), so should I wait until the 9th to pause it and try to knock out as many quizzes as possible before then to not "waste" membership days, or should I pause now and use the extra days later on?

(11-05-2018, 03:38 PM)mysonx3 Wrote: If I pause my Study.com membership, is it possible to come back before the time I set is up if I end up finishing my other classes faster than expected? E.g. if I pause for three months and then want to come back two months from now, would I be able to?

Also, if I pause my membership, do I lose the days remaining on my current month or do they just start the timer on those last few days when my membership is unpaused? To be specific, my first month doesn't end until the 9th (new billing month starts on the 10th), so should I wait until the 9th to pause it and try to knock out as many quizzes as possible before then to not "waste" membership days, or should I pause now and use the extra days later on?

(11-05-2018, 05:20 PM)allvia Wrote:

(11-05-2018, 03:38 PM)mysonx3 Wrote: If I pause my Study.com membership, is it possible to come back before the time I set is up if I end up finishing my other classes faster than expected? E.g. if I pause for three months and then want to come back two months from now, would I be able to?

Also, if I pause my membership, do I lose the days remaining on my current month or do they just start the timer on those last few days when my membership is unpaused? To be specific, my first month doesn't end until the 9th (new billing month starts on the 10th), so should I wait until the 9th to pause it and try to knock out as many quizzes as possible before then to not "waste" membership days, or should I pause now and use the extra days later on?

The pause goes into effect on the billing date -  in your example your billing date is 11/10, so if you paused today (11/05) for 3 months (until February 10th) you would keep all access until 11/09.  If on Jan 2 you decided to return you would have a new billing date (2nd of the month) and you would pick up right were you left off. The only thing that does not carry forward is exams not taken, if you left one exam left to take on 11/09 it is lost, but all other course progress (including quizzes) stay as they were. 

I have done this with Study.com more than once during my time to finish up at TESU so I speak from personal experience.

(11-05-2018, 06:48 PM)Lewis.Yim Wrote: I did the pause on my account for 3 months and it is correctly done on the billing dates, it pauses on the billing date and resumes on that date as well...

Question: How did you get in contact with Study.com and get that answered so quickly?
Did you do so by phone or email? Or did you use the Contact Us option on their webpage?

I am trying to get in contact with the Study.com group using their "contact us" option on the webpage and haven't had followed up yet... just wondering what the best method is, by email or call?

(11-05-2018, 06:27 PM)mysonx3 Wrote:

(11-05-2018, 05:20 PM)allvia Wrote:

(11-05-2018, 03:38 PM)mysonx3 Wrote: If I pause my Study.com membership, is it possible to come back before the time I set is up if I end up finishing my other classes faster than expected? E.g. if I pause for three months and then want to come back two months from now, would I be able to?

Also, if I pause my membership, do I lose the days remaining on my current month or do they just start the timer on those last few days when my membership is unpaused? To be specific, my first month doesn't end until the 9th (new billing month starts on the 10th), so should I wait until the 9th to pause it and try to knock out as many quizzes as possible before then to not "waste" membership days, or should I pause now and use the extra days later on?

The pause goes into effect on the billing date -  in your example your billing date is 11/10, so if you paused today (11/05) for 3 months (until February 10th) you would keep all access until 11/09.  If on Jan 2 you decided to return you would have a new billing date (2nd of the month) and you would pick up right were you left off. The only thing that does not carry forward is exams not taken, if you left one exam left to take on 11/09 it is lost, but all other course progress (including quizzes) stay as they were. 

I have done this with Study.com more than once during my time to finish up at TESU so I speak from personal experience.

For anyone reading this thread in the future, I also heard back from Study.com directly and this is the correct answer. I pressed the "pause" button on my membership today and my membership will be active through the 9th.

(11-05-2018, 03:38 PM)mysonx3 Wrote: If I pause my Study.com membership, is it possible to come back before the time I set is up if I end up finishing my other classes faster than expected? E.g. if I pause for three months and then want to come back two months from now, would I be able to?

Also, if I pause my membership, do I lose the days remaining on my current month or do they just start the timer on those last few days when my membership is unpaused? To be specific, my first month doesn't end until the 9th (new billing month starts on the 10th), so should I wait until the 9th to pause it and try to knock out as many quizzes as possible before then to not "waste" membership days, or should I pause now and use the extra days later on?