KCTCS Learn on Demand - Latest Gripe

[UptonSinclair]

I have mentioned past problems with KCTCS and eventually they were worked out. My latest problem will likely convince me to avoid any further courses. I am enrolled in an introduction to network technology course that uses Blackboard as an LMS. Typically, you take a pretest and if you pass move on to the post test for a given module. On the current module, I had to work through the content because I didn't score the 90% required to skip it. As I was working through the content, I moved from chapter to chapter smoothly until I finished the second to last chapter of the course. The final chapter failed to appear. This was on the 17th of October. I have since emailed my instructor three times and even cc'd my learn on demand coach on the last email.

Out of frustration I contacted tech support thinking they might be able to see that I had completed the prerequisite chapter and release the content. Unfortunately, I got a level one tech support person who doesn't understand basic troubleshooting. The first question I got was what operating system and browser are you using. I proceeded to explain that I had tried Windows 7, Windows 8 both with IE, Firefox, and Chrome. In response I got an explanation that IE is not supported and Firefox had some recent problems. The solution suggested was to clear my Java and browser cache. I again explained that this was happening on multiple clients with multiple configurations but the concept appeared to go right over the head of the tech support person. This was last week and the ticket now sits open with no notification of work being done.

I love the self-paced nature of KCTCS Learn on Demand, but all it takes is one bad instructor to screw up the experience. On a side note, the other two instructors I have dealt with are great.

I am going to give it a couple of days and then I am going to start escalating the issue up the chain of command until someone deals with the issue.

[UptonSinclair]

Let me post a quick follow up. It turned out that the absent professor for this course was very ill. Once I escalated the problem, the Dean of Distance Learning for the school that sponsors the class stepped in and resolved the issue. She has also informed me that they are working on improving the technical support.