Credly won't show earned badges... Help!

[SCYankee]

I'm not sure where exactly to post this thread, but since we're all familiar with Credly by now, maybe some folks here have an inside track to getting assistance.

These badges are for my son. He has earned several NCCER badges through his high school construction program. They show clearly in his NCCER account, but not in Credly. We set up his Credly account a year ago in preparation for him to earn these badges.

1. Yes, both account use the same email. (I have sent screenshots to NCCER and Credly to prove this.)

2. NCCER says they cannot see a Credly account, and so there is no way to send them.

3. Credly kept giving me a canned response to contact NCCER. I asked to elevate the issue, and a person named Sydney Roberts joined the discussion (presumably as a supervisor) and said he will get to work on it directly with NCCER. Since then, I haven't gotten updates or responses.

The Credly FB page shows no responses to any comments. Nor did anybody reply to my FB communication.

Does anybody here have any other way to contact Credly or get help?

Thanks.

[bjcheung77]

When I first read that, I thought you were trying to transfer NCCRS credits into Credly... You've done what you can with the screenshots and emailing both Credly and NCCER teams. It's up to them to correct it on either end and resolve, patience my friend, it's a waiting game until they resolve things on the back end.

Basically, I would create an email reminding NCCER and Credly again, reminding them that these NCCER classes are complete, and Credly does have many NCCER badges and collections in their system. Link: https://www.credly.com/organizations/nat...rch/badges

[SCYankee]

When I first read that, I thought you were trying to transfer NCCRS credits into Credly...  You've done what you can with the screenshots and emailing both Credly and NCCER teams.  It's up to them to correct it on either end and resolve, patience my friend, it's a waiting game until they resolve things on the back end.  

Basically, I would create an email reminding NCCER and Credly again, reminding them that these NCCER classes are complete, and Credly does have many NCCER badges and collections in their system.  Link: https://www.credly.com/organizations/nat...rch/badges

All my Credly stuff came through with no problems. Never had an issue with a provider not finding my Credly account. These email-only support options don't work when people stop emailing. It's just like calling a phone number where a company just uses voicemail to answer and never calls back.

And there's nowhere to go to appeal the situation.