Coopersmith Experience

[williamr]

Perhaps we have different expectations of baseline customer service.  I sent my emails to them more than two weeks apart asking "Is there a date when the transcripts will be sent out and will I receive any notification when it has been sent?"  The reply  I received didn't answer either question but just said " The transcripts will be sent out automatically".  So I figured they weren't going to give me any reply about dates and waited a few more weeks and sent another email asking if it had been sent out yet, but haven't received any replies.  I'm sure they are busy, but ignoring basic questions and then refusing to answer second inquiries doesn't seem professional to me.  I'm not sure why you believe my emails were "obnoxious".  At least in my mind sending an email to a business and asking "do we have a timeline for delivery" seems a rather straightforward question.