BA in CS vs. BALS w/ CS Concentration

[sanantone]

I haven't got as clear a picture as I'd like what career the OP is trying to target. 

Hi Dave! Thanks for your reply!

Great question! I thought perhaps sharing an example for an entry-level support engineer job may help illuminate the picture. I'm *sure* you are familiar with Wordpress (run by Automattic), so their support jobs are a great example:

https://automattic.com/work-with-us/happiness-engineer/

It isn't the entire picture, but it is my understanding that communicating clearly and effectively is an absolute must, then having some web development experience comes in 2nd. A degree is not required. The job is remote (which I need to retain for my son).

I am currently a senior / lead help desk rep, working remotely, and I love everything that goes along with being a lead, just do not want to manage people directly (been there, done that). I am not involved in IT nor networking or anything else that may conjure up typical "help desk" images. I help folks navigate websites, application or web based systems, SaaS, etc. The future for remote support jobs on a whole that I have seen are growing in a direction that you must have some knowledge of basic/intermediate web development, depending on the job (bc of AI). I already have a Help Desk Analyst certificate from a university.

I hope that helps! Thanks again for your insight!!!

Hmmm. I don't think one needs a communications degree to be good at customer service. Now, there are two fields sort of related to this job: user experience and user interface. In addition to your typical tech degrees, these jobs also desire degrees in human factors and cognitive psychology.