So Much for Excelsior Customer Service!

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So Much for Excelsior Customer Service!

Katterina Offline

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Posts: 401
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Joined: Oct 2006

#18

01-12-2011, 10:48 PM

marianne202 Wrote:Secondly, I did email the President at EC and received a very prompt response. He was VERY upset by the fact that I received a diploma looking like this in the first place and even more upset by the response from the records office. He said I should not be expected to send back my current diploma and he will have a new one printed correctly and sent to me. He said I have every right to expect better customer service than what I received as they have a higher standard than what I experienced.

This restores my faith in EC.

Good for you for escalating it "ever upward!" Big Grin

I'm glad they are making things right.

[COLOR="Navy"]BS Liberal Arts
Excelsior College
MS Psychology
California Coast University[/color]

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Messages In This Thread

So Much for Excelsior Customer Service! - by marianne202 - 01-11-2011, 02:14 PM

So Much for Excelsior Customer Service! - by burbuja0512 - 01-11-2011, 03:23 PM

So Much for Excelsior Customer Service! - by TMW2010 - 01-11-2011, 03:40 PM

So Much for Excelsior Customer Service! - by bawhitsett - 01-11-2011, 04:14 PM

So Much for Excelsior Customer Service! - by marianne202 - 01-11-2011, 04:30 PM

So Much for Excelsior Customer Service! - by Maniac Craniac - 01-11-2011, 04:48 PM

So Much for Excelsior Customer Service! - by Maniac Craniac - 01-11-2011, 04:49 PM

So Much for Excelsior Customer Service! - by alleycat - 01-11-2011, 04:50 PM

So Much for Excelsior Customer Service! - by marianne202 - 01-11-2011, 05:18 PM

So Much for Excelsior Customer Service! - by TMW2010 - 01-11-2011, 05:20 PM

So Much for Excelsior Customer Service! - by Maniac Craniac - 01-11-2011, 05:21 PM

So Much for Excelsior Customer Service! - by alleycat - 01-11-2011, 05:38 PM

So Much for Excelsior Customer Service! - by marianne202 - 01-11-2011, 05:44 PM

So Much for Excelsior Customer Service! - by Chebasaz - 01-11-2011, 06:01 PM

So Much for Excelsior Customer Service! - by Jeff2243 - 01-11-2011, 06:47 PM

So Much for Excelsior Customer Service! - by MISin08 - 01-11-2011, 07:23 PM

So Much for Excelsior Customer Service! - by GoodYellowDogs - 01-12-2011, 12:42 AM

So Much for Excelsior Customer Service! - by Katterina - 01-12-2011, 10:48 PM

So Much for Excelsior Customer Service! - by skybirds - 01-13-2011, 10:00 AM

So Much for Excelsior Customer Service! - by marianne202 - 01-19-2011, 02:56 PM

So Much for Excelsior Customer Service! - by alleycat - 01-19-2011, 03:05 PM

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