phone chat with student services AJU

[cookderosa]

Thought you guys would like this. I called Andrew Jackson to ask a quick question. I press the number to get student services, the person answers and it goes like this:

AJU: "hello, Mrs. DeRosa?"
Me (stunned- how could she know my name?) "uhhh, yes."
AJU (guessing that I was stunned, she chuckles) "we have caller ID. This is Tammy, you'll remember we spoke when you first applied? How can I help you today?"
Me: (JAW ON THE FLOOR) "Wow, yes I remember you. I just had a quick question....."


If you want me to drink the kool-aid, all it takes is good customer service.