TESC - poor customer service

[Gary]

In the interest of full disclosure...do you mind sharing what the question was and which department you expected an answer from?

Without more specifics, some may be left wondering whether or not your question was unreasonable for a front line employee to answer.

I have called there many times now (appying for graduation this month) and have kind of figured out which people/departments can answer my questions.

Also for the record, I fully understand that TESC has many deficiencies in the service department (especially compared to Excelsior).

Here it is, I knew someone would ask me this. Seriously, this really isn't important. There are so many negative reviews on TESC, they have a history so to speak. If you have a degree from them, don't take it personally. My feeling is regardless of taking FEMA credits, CLEPS/DSST's or whatever, you are paying good money and sacrificing time. Who wants to feel like a number?? Truthfully, I did this on a whim to see if they changed from the past, they did not dissappoint me. And it only took (1) simple question. I didn't even need to figure the "probability" of them going into crisis mode. I have mentioned this school to a comrade at work, but I will let him know they haven't changed. I don't take it personally when someone says they had a bad experience at Excelsior, if you did, you did. When the feedback becomes routine, then there is a pattern. Truthfully, how many more students could they possibly bring in if they just used a little simple common courtesy?
Date: Wed, 10 Jun 2009 14:45:37 -0400
From: @tesc.edu
To: @tesc.edu
CC: @hotmail.com


Hi Kxxxxx,



This guy is taking courses through ALEX – he would like to know if Intro to Statistics would sub for Principles of Stat and will Business Statistics sub for Pre calc Math or Quantative Analysis? These aren’t questions we answer for non students, are they?



Thanks,



xxxx xxxxxxxxx

Admissions Counselor

Thomas Edison State College

That's it in a nutshell. Frontline employee???? She's a counselor who isn't allowed to counsel. Still, many are right, they are an easier alternative to a degree. But I have to ask this, if you were a grad from here, wouldn't you rather have a degree from an institution that is looked upon in a different light? Since many on here are going for their BA degree, this is your blueprint on how NOT to handle customer service, and that from an institution of higher learning that teaches Business Administration.