Thomas Edison Sucks

[soupbone]

This is exactly what happened to me. Nobody in any department would answer any simple questions. I couldn't even get an answer as to tuition costs. I'm being 100% honest and not trying to say anything inflammatory. The big joke was after paying enrollment the service in my case was not any better. They have this system where you send a message with your question through their support desk. My problem has been that they mark your support desk question as 'complete' and 'solved' even when they haven't bothered to answer it. I think they do this to make it appear as if all questions are being answered promptly.

In my case they have given out wrong information via the support desk system and were quick to mark my question "solved". 3 of my support desk questions were answered by advisement personnel who did not even bother to look up my records. I know this because in the answer would have been completely different if they had not been so lazy as to answer my question without looking at my evaluation and the OL classes I was in at the time. Twice when they did this it cost me time and money. How can they give correct answers specific to a student if they answer the support tickets without bothering to look up the students information? Don't trust the information the support desk tickets contain. Look things up for yourself and you won't be mislead by advisers.

Maybe I am misunderstanding but are you saying you enrolled without knowing what the tuition costs were? If TESC wouldn't answer your tuition costs questions then why did you enroll? Something sounds fishy about your statement. If you enrolled without knowing how much it costs then it is just as much your fault as it is theirs for not telling you. Don't take my tone as bashing either but when you claim that they wouldn't tell you the tuition rate I certainly wouldn't have enrolled until finding that answer out. If you knew the tuition rates and still enrolled then why are you complaining about them?

I personally have not had a single issue with them. So far all of my phone calls have been excellent and I am pleased with everything so far. I start a few courses in April so I will also find out how the classes are as well. Maybe I've been lucky but I don't have a single complaint yet.