Proctortrack blocked by device driver

[mbcummings]

I'd try two things.

1. See if the fingerprint reader can be disabled from the BIOS.
2. Try going into the device manager and disabling that device.
...

Yes I first tried disabling, and uninstalling, in device manager, a few times. But it re-installs and restarts itself! BIOS I hadn't tried. Good suggestion! Not necessary this time around, thankfully.

To their credit I did find the Proctortrack support very responsive and helpful. Example: I knew thier "system check" must have a whitelist of accepted (block exception) device drivers. So I asked them to add this one, and they did - in a day! 

Overall I do not recommend remote proctoring unless it's absolutely necessary. The tech is just not mature, yet. I don't want to disparage offshore vendors generally, or imply a bias. But I will say (as a career software designer), for all of their normally outstanding technical capabilities, that there is often less emphasis on usability among them.

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if its your laptop you have permission to do whatever you want

just disable the fingerprint service and reboot

You'd think! But no. Else wouldn't have posted here.

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What does Apple have to do with HP? I'm so confused over that one!

I've had a fingerprint reader for over 10 years! Those folks need to join the world in 2024.

Yes, you're right, Apple is a tangent. I use apple devices all day everyday for both personal and work activities and I think the CLEP remote proctoring vendor should support it, is all. 

They don't allow Macs? I had no idea! I wouldn't be able to take an CLEP exams. I've only had a Mac since 2010 and I am not buying a computer to take an exam. That defeats the purpose of a cheap or free exam.

To be sure, you can take all the CLEPs you want with a brick-and-mortor test center: https://clep.collegeboard.org/clep-test-center-search