Sophia final milestone ID verification

[imnvs]

I did what they asked, it was a photo of both the front and back of my ID and a picture of myself using facial recognition software. Afterward when I went to submit my coursework it wouldn't allow me to, ended up with a notification that said, "there was a problem with your ID verification, please call or email...etc." I called customer support, the guy Matt, told me this is a new type of verification they've rolled out. It's only been implemented on the Conflict Management course, no idea why? Maybe a trial run. He fixed it for me, my coursework was submitted no problem! He also mention they've had problems with this type of verification and may end up dropping it in the future.

Got this error just now:

"Thank you for completing this Milestone. Your ID scan did not pass our verification process, and our Learning Coaches are investigating your case. Your score has been saved and you will hear from us if there is any additional information we need to verify your identity. If you have questions, reach out to us at learningcoach@sophia.org or 1-800-341-0327."