02-26-2022, 04:10 PM
Trying to take a CLEP test through the Proctor Track software. I get to the point where it says to take a picture of yourself and the ID. But, the button to click is not enabled and I can't go further.
I used their Live Chat and the person said they needed remote access to my computer to solve the problem. Reluctantly I agreed. They ended the chat without solving anything.
I then tried a second laptop. Same exact problem at the same exact spot. I contacted the LIVE support again on this computer. They said they needed remote access and I again reluctantly agreed. They messed around, downloaded a random webcam, then just abruptly left the chat.
Nothing was solved. They just messed around then disappeared.
I have Windows 10, and a working webcam that has permission to use the software.
Anyone else have this problem??
I used their Live Chat and the person said they needed remote access to my computer to solve the problem. Reluctantly I agreed. They ended the chat without solving anything.
I then tried a second laptop. Same exact problem at the same exact spot. I contacted the LIVE support again on this computer. They said they needed remote access and I again reluctantly agreed. They messed around, downloaded a random webcam, then just abruptly left the chat.
Nothing was solved. They just messed around then disappeared.
I have Windows 10, and a working webcam that has permission to use the software.
Anyone else have this problem??
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