10-21-2021, 02:43 AM
(10-20-2021, 06:30 PM)pianoplayer7 Wrote: I had the exact same thing happen. My live proctor, on the other hand, was really helpful and responded to all my messages. Once I accidentally closed the session, he reopened it (it took a few minutes), and I correctly submitted the test. He even congratulated me for my passing scoreoverall, I think it was decent, but I'm thinking next time I might just go in to a live proctor, because the fact that you can only take notes on a whiteboard was kind of annoying.
I'm actually surprised they haven't fixed this yet. The person I spoke to was pretty high up in the chain (I'd emailed a VP whose email I was able to find, and asked that it be handed to someone to handle) and he said that on investigating my situation, they determined that the "exit" button should not have been there and was going to be removed. And that was in maybe May? But glad to hear your proctor was actually helpful.
One thing though... I'm not sure that going to a live proctor will be any better as far as being able to have paper. I had a mixed bag with that. When I took CLEPs live (before home proctoring was available), I was allowed to have paper. But when I took the UExcel (which was at a Prometric testing center) I was only allowed a whiteboard. So you might want to check and see before you make the decision based on that.