EC......UGH

[ctcarl]

I will caveat that as an enrolled student I have received nothing but quick and efficient responses from my advisor once enrolled. Ultimately there appears to be separate teams at Excelsior, the sales and the education advisors. When I was in the process of first enrolling and waiting on my unofficial evaluation I spoke with a front-end individual, once I made it known I intended to enroll and register for classes I was quickly shuffled off to an advisor that worked my specific degree plan. My current advisor takes less than 24-48 hours to respond and always is willing to do the research for my degree plan and my requests for course approval. I think there might be a disconnect between those who answer requests for information and those who actually are the degree plan advisors for enrolled students IMO.

Same here.

I've been enrolled at EC for a long time, and I've had advisors who were clearly just glorified salespeople, including one who outright lied to me about the availability of DANTES exams for civilians.  But my current advisor, a long-time EC staffer, has been nothing but responsive, helpful, and supportive.  If I had any complaints...and it's a nit-pick...it would be that when I was really picking up speed and signing up for many courses, getting specialist approval (the next level above advisor) wasn't as efficient as I wanted it to be.  I was asking for approval for five or six courses and was told, "you don't have that much credit banked yet, let's do these one or two at a time."

To their credit, once I had a substantial number of credits transcripted, that issue went away.  I think it was just a case of, "we only have so much staff time, we can't be dealing with these issues when we all know you have a year or more to go before graduation, we have students that are in the hopper for graduation and we have to take care of them first."  And to be fair, I'd never done any degree planning whatsoever up to that point.  Overall, I'm very pleased with my current advising team.