EC......UGH

[ss20ts]

I’m in the same boat. Got my unofficial review, about to enroll, but I’m still enrolled at my last school. I asked the person I’ve been coordinating with at EC. Haven’t heard back yet. Did you change your status at the other school?

Nope. I did leave CSU Global, but I went to UMPI. EC is not very cooperative at all. The advisors take FOREVER to respond to phone calls and emails. It's always at least a week and a half and that's the fastest I've ever had a response.

Bummer. Now I’m nervous about enrolling.

If speed is something you want from advisement, you may have a hard time with it there. I was not impressed with how long they take to do everything. I was actually enrolled and put the brakes on everything once they came back with you need to not only complete the degree requirements, but you need an additional 30 credits of upper level courses. It took almost 3 weeks to get that info after I asked again. I have no idea how this wasn't caught during admissions! I find their policies and timeliness very off putting, but it may work for you. I'm glad it worked out this way though because I would have completed a degree I didn't want. It was just the fast and easiest one to finish. It's not the degree I actually want. UMPI has the degree I actually want and I start the end of the month.

I will caveat that as an enrolled student I have received nothing but quick and efficient responses from my advisor once enrolled. Ultimately there appears to be separate teams at Excelsior, the sales and the education advisors. When I was in the process of first enrolling and waiting on my unofficial evaluation I spoke with a front-end individual, once I made it known I intended to enroll and register for classes I was quickly shuffled off to an advisor that worked my specific degree plan. My current advisor takes less than 24-48 hours to respond and always is willing to do the research for my degree plan and my requests for course approval. I think there might be a disconnect between those who answer requests for information and those who actually are the degree plan advisors for enrolled students IMO.

I was speaking as enrolled student. I had paid for classes at EC as well. I stated I was speaking about my interactions with my academic advisor. This was loooooong after admissions. My advisor always took a minimum of a week and a half to respond to phone calls and emails. Why it takes anyone that long to respond to an email is beyond me.