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[rachel83az]

I downloaded flash from the adobe website with the provided links from ASU and the proctoring software.

Using which browser? Because if you use Chrome, it would've downloaded the Chrome/Opera version and that's just not going to work. I couldn't use the Adobe site as intended because it just doesn't load for me. I don't know why; but I can't download Flash unless I get a direct download link. This happened on both my Pro and Home computers, so it's not a weirdness with just one particular computer. Maybe it's my VPN. Point is, if you didn't download the Firefox version then that's probably why PSI didn't work. Either that or you also have a VPN and that messed things up somehow.