SDC Proctored Exam Issue

[Diana321]

Hello everyone!
 
First, I’d like to mention that this forum has been an amazing source of information in finally obtaining my degree, everyone here is so helpful and very supportive.  Had I had a place like this to come to when I first attempted this, I’d have graduated YEARS ago!
 
So I’m hoping you can guide me towards what to do next with this situation.  This past Sunday, I was on question #60 of a proctored exam for study.com when an error screen came up and said I have 30 seconds to save my work or all would be lost.  Then the entire screen shut down.  I called SDC and they said someone would call me back.  I also submitted an email request via their site.  On Monday I realized they took one of my 2 exams away and said they were in the process of grading my exam.  No one’s called me so I called again yesterday and rec’d the same response of “someone will call you”.  Today I learn I failed the exam and need to re-take it.   I'm confident I would have passed it under normal circumstances.  I only needed to score a 57% and I scored a 51% with 40 questions left blank.

I’d love to retake the exam, but I don’t want to use up my remaining one exam for the month and I can’t seem to get anyone to call me.  Any tips/tricks to getting this resolved or am I being too impatient with the process?  Or maybe I need to chalk this up to internet gremlins and just retake the exam at my expense?  Any help is appreciated, thank you very much!