TESU transcript audit says 13 required credits through TESU?

[Rteurowise]

Hello everyone, my friend recently received an email after waiting a long time for her graduation application. It said that she was short 13 credits and the way it's worded sounds like they need to be taken at TESU? She took the capstone class, and had the cornerstone waived through Study.com. Neither of us see anywhere that mentions a minimum number of classes taken through the university itself. Are well reading it wrong or what? Thanks in advance.