How to get TESU to answer my questions and look at my transcripts? (Discouraged)

[Ideas]

So is this normal? Am I right to expect more effort and feedback from them, or am I expecting too much? And if so, what do I need to do to get information? Is there any way to get them to actually evaluate what I have to see if it's worth credit?

It's normal for them. A lot of us feel the same way. Sometimes for the simplest things, you end up getting normal customer service and answers. 

You may want to try again with a phone appointment. Or for emails, it is best to ask only 1 very clear, specific question per message.