TESU doesn't accept ACE transcripts of Study.com courses?

[tekplay99]

I have completed all the requirements and applied for June graduation. I sent over the last ACE transcript with 2 study.com courses and 1 Ed4credit course that were completed a few weeks ago. They took the Ed4credit off the ACE transcript but it says in the Academic Evaluation notes that they want the transcript direct from Study.com to apply credit. This is crazy. I don't understand why it is not accepted from ACE. I just requested the transcript to be sent right now.