Straighterline RANT

[cookderosa]

I honestly don't think this is SL's issue (or ProctorU's). I think that basically the course "expired." Since you took it last, it has changed, and they don't offer the course you signed up for in 2014. You also haven't been paying for your membership this entire time.

If I was them, I would either offer you the new course for free (membership paid by you of course), or I would let you take a closed-book final exam.

But there's not a good way for them to just let you finish your 2014 course. When they give you credit for it through ACE, they are saying that you completed it in 2017. That means that you took it in 2017, and that means the 2017 course/exam as is.

It's kind of like getting mad at TESU for not offering the Strategic Management TECEP any longer. Yes, it was available in 2014 when you enrolled. But they no longer offer it.

I want to expand on your points because it sounds a bit like SL courses expire, which they don't IN YOUR ACCOUNT. SL told me more than once that they'll remain in your account forever....
Still, you make a good point about the ACE evaluation of an older SL course and expiration, so I looked it up, and you may have uncovered the issue that is giving her trouble.

You can look up any SL course's ACE evaluation here http://www2.acenet.edu/credit/?fuseaction=browse.main

SL has had 2 versions of Intro Bio since day 1. The original bio course was approved by ACE from 9/1/2010 through 4/30/14.
Then, that course was replaced by a new version and is approved from 5/1/14 through 3/31/18.
So, the million dollar question is WHICH course version do you have? The one from BEFORE May 1st or the one after? I think I know the answer, and this could be a problem.

See, the course (if you have the first edition) is no longer approved for credit.

I still maintain my suggestion about how to contact SL - I would NOT discuss this issue with them unless they bring it up. If it does get brought up, you could request they enroll you in the newer edition, but keep in mind they would be doing you a favor here and you would -of course- have to complete the course again from scratch.

Either way, please keep us posted about what happens, I don't think this has come up before.